Chatbots and voice agents
Support and sales assistants on your website, WhatsApp and phone lines. They answer from your own policies and price lists, look up live orders, book appointments and hand over to a person instead of guessing.
Conversations that slip through the cracks.
- The same ten questions all day Prices, timings, delivery areas and order status take up most of the support team's time.
- Missed calls after hours A customer calls at 10 pm, nobody answers, and they book with someone else.
- Leads lost in the inbox Enquiries arrive on WhatsApp, Instagram and the website, and some are never answered.
- Bots that make things up A generic chatbot invents a refund policy, and now the business has to honour it or apologise.
Assistants that work every hour you are closed.
- WhatsApp assistants Answers, order lookups, bookings and payment links on the official WhatsApp Business platform.
- Voice agents for phone lines An assistant that answers calls, books appointments, takes messages and sends a summary to your team.
- Website and help-centre chat A chat that searches your own pages and documents and shows the source of every answer.
- Internal knowledge assistants Staff ask questions about policies, procedures and past cases and get answers with links to the documents.
Teaching an assistant your business.
- Collect the real questions Past chats, emails and call notes show what customers actually ask and how they phrase it.
- Write the source documents Policies, prices and FAQs written clearly, because the assistant can only be as good as what it reads.
- Connect live systems Orders, bookings and stock are looked up from the real system, never guessed.
- Design the handover When and how a person takes over, with the whole conversation passed along.
- Test the awkward cases Typos, mixed languages, several requests in one message and attempts to talk it into a discount all go on a checklist it must pass.
- Review every week Conversations and handovers are reviewed, and the documents improved where answers fell short.
What goes live on your channels.
- Assistant on WhatsApp, website or phone
- Answers grounded in your documents
- Live lookups for orders and bookings
- Handover to staff with full history
- Conversation dashboard
- Weekly review and improvements
Questions
Which channels can it work on?
Your website, WhatsApp Business, a dedicated phone number for voice calls, and internal tools such as a staff portal. One assistant can serve several channels.
How long before it is answering customers?
A first assistant covering the most common questions can usually go live within a few weeks, then grows as more documents and integrations are added.
Who keeps its knowledge up to date?
Your team, by editing the documents it reads. We set up a simple place to do that and show how changes appear in answers straight away.
Can we see what it told customers?
Yes. Every conversation is logged with the sources used, and you can filter for handovers, complaints or questions it could not answer.